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Frequently asked questions

Everything merchants ask before starting.

Do I need a bank card to start?

No. Signing up asks for no card and no payment. You create your account, build your catalogue, and see the result before considering anything else.

Is the trial really 30 days?

A full 30 days from the moment the account is created. The days remaining show at the top of your dashboard, so there is never a surprise.

Do I have to stop selling on Instagram and WhatsApp?

Quite the opposite: you carry on exactly as you do today. We just give you a better link for your bio, and your orders keep arriving on the same WhatsApp.

How long does it take to build my catalogue?

Two minutes to open the account and choose your address. Adding products, photos and prices then takes as long as you like — and you can photograph them all at once rather than typing them in one by one.

Do my customers need to install an app?

No, and neither do you. They open your link in their browser, in Arabic, French or English, and order with the WhatsApp they already have.

How does the “Order on WhatsApp” button work?

The customer picks a product and a size, taps once, and WhatsApp opens on their phone with the message already written: “Hello, I'd like to order Nike Air Max size 43.” You get a complete request, not a question.

What if I sell the same thing in several sizes or colours?

You enter them once per product — 42, 43, 44 or Black, White, Red — and they appear under the price. The customer picks one before ordering, so you never have to ask which.

Can I share a single product rather than the whole catalogue?

Yes. Every product has its own short address that you copy with one button and paste into a chat or a WhatsApp group. The customer lands straight on that product.

What happens when the trial ends?

The trial runs 30 days. After that your catalogue is no longer public and editing is locked, but nothing is deleted: your products, photos and text are waiting. The moment the licence is activated, everything comes back as it was.

Do I have to photograph every product separately?

No. Photograph your products, your shopfront or your price list, and the assistant reads the items, prices and categories, sorts them and translates them. You review, correct what needs it, and import.

Can customers save a product?

Yes, without creating an account. They heart a product or your shop, and the counters are public: you see what people actually like, and your most-liked products rise in the platform's rankings.

What languages is my catalogue shown in?

Arabic, French and English. You enter each product in whichever languages you want; if a translation is missing, French is shown instead.

Can I take appointments?

Yes, if you switch it on: it is off by default. Useful for a furniture showroom, a fitting at a tailor, or a timed collection. A button then appears on your catalogue and you follow the requests in a calendar.

How do I get a QR code for my shop window?

It is generated automatically in your dashboard, QR code tab. Download it and print it on your window, your bags or your flyers. You can also order ready-printed supports from the Supports tab.

I sell cakes — can I list allergens?

Yes. For pastry shops, bakeries and grocery, every product accepts allergens, vegetarian or vegan marks and calories. Those fields do not appear for other trades, which do not need them.

Do my photos and text stay mine?

Yes. Your products, photos and text remain yours. You can change or remove them at any time, and we sell them to nobody.

A question, a problem, or an idea? Write to us and we answer quickly.

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Frequently asked questions · Catalogue DZ